Subprocessors
We work with trusted third-party subprocessors to provide our services.
As the data controller, we ensure all subprocessors meet or exceed our security and privacy standards. Below are the key subprocessors we work with.
Recall.ai
View their Trust Center ↗We leverage Recall.ai as a trusted subprocessor to provide secure transcript and bot media handling. Recall is an enterprise-grade platform with robust security controls.
- Data types processed
- Audio/video streams, transcripts, and related metadata generated during bot sessions.
- Retention options
- Recall supports zero-day retention policies, meaning transcripts and media can be configured to never persist beyond the session.
- Data deletion
- We receive automatic notifications when bot sessions end. Once a session is complete, our system immediately requests that all transcripts and media files be permanently deleted from Recall's servers.
- Customer control
- You may request strict retention windows (including zero-day) to align with your compliance requirements.
- Security & compliance
- Recall maintains SOC 2, ISO 27001, GDPR, and other industry-standard certifications.